Overview
Thank you for shopping with us! Because we’re a small, handmade business, we do not accept returns or exchanges for buyer’s remorse, sizing, or personal preference. All sales are final once an order has entered processing.
The only exception is if your item arrives defective, damaged, or significantly different from what was described. In that case, we will happily provide a replacement or refund — see “Damaged or Defective Items” below.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We’re able to cancel and fully refund orders only if the order has not yet entered processing.
“Processing” begins as soon as we start printing your shipping label and packaging your item for shipment — this happens before the package is dropped off with USPS and before tracking is generated. Once an order has entered processing, it can no longer be cancelled or refunded, as materials and labor have already gone into fulfilling it.
Digital Products
All digital products (including downloadable files, templates, and similar items) are final sale. Due to the nature of digital goods, we are unable to offer cancellations, returns, or refunds once a digital product has been purchased and made available for download.
Damaged or Defective Items
If your item arrives damaged, defective, or not as described, please contact us at [email protected] within 7 days of delivery. To help us process your refund or replacement quickly, please include:
- Your order number
- Clear photos of the damaged or defective item (and packaging, if relevant)
Once we receive and review your photos, we’ll follow up with next steps for a replacement or refund.
Shipping
We ship via USPS Ground Advantage within the contiguous United States only. Typical delivery time is 2–5 business days, though cross-country shipments can occasionally take 6–7 business days. Delivery times are estimates and are not guaranteed by USPS.
Please keep in mind that it can take a couple of business days to fulfill an order. Depending on volume — especially following a pre-order run — processing may take longer than usual. We process orders in the order they were received, and always aim to fulfill them as efficiently as possible. Once an order is fulfilled, it typically ships out the following business day.
Hawaii, Alaska, and military (APO/FPO/DPO) addresses: We’re happy to accommodate these shipments, but please contact us directly for a shipping quote before ordering. Once a quote is provided, payment for shipping is due within 7 days.
Pre-Orders
Some items on our site are offered as pre-orders. Estimated ship dates are provided on each product listing. If a pre-order is significantly delayed beyond the estimated timeframe and you no longer wish to wait, you’re entitled to a prompt refund — just reach out to us at [email protected].
Sale Items
Items purchased on sale are not eligible for refund or exchange unless defective or damaged upon arrival.
Refunds for Cancellations
See Cancellations above for our policy.
If a cancellation is processed, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Need help?
If you have any questions about this policy, or need to report a damaged or defective item, please reach out to us at [email protected].